Connect each WhatsApp group to a ServiceM8 job. New group messages and files are added automatically.
See WhatSync in action
Watch how WhatSync connects your accounts, maps each group, and sends new site updates to the right job.
Watch on YouTubeScan the WhatsApp QR code, connect to ServiceM8, then choose which job each group belongs to.
Connect to ServiceM8The field team sends it in the group. The office sees it on the job.
WhatsApp group18 River StreetKitchen rough-in finished. Photos attached.
Job 103Diary & attachments12:14 pm · by WhatSync
WhatsApp · 18 River Street
Sam · 29 Aug 2026 at 12:14 pm
Kitchen rough-in finished. Photos attached.
12:14 pm · by WhatSync
What gets saved
Open the ServiceM8 job to see the group message, who sent it and when it was sent.
Choose what is connected
Multiple WhatsApp groups can connect to the same ServiceM8 job. Groups without a saved mapping are not added to ServiceM8.
Clear answers about mappings, old messages and what ServiceM8 receives.
Read the full setup guideNo. Syncing starts with new activity sent after you save the group-to-job mapping. Earlier WhatsApp history is not copied into ServiceM8.
Only the WhatsApp groups you map to ServiceM8 jobs. Direct chats and groups without a saved mapping are not sent to ServiceM8.
Yes. Create a separate mapping for each WhatsApp group and choose the same ServiceM8 job as the destination.
Future activity from that WhatsApp group stops syncing. Notes and attachments already saved to ServiceM8 stay on the job.
No. Voice notes and other audio are attached to the ServiceM8 job as files.
It becomes a ServiceM8 Job Diary note with a Google Maps link. A location name or address is included when WhatsApp provides it.
Choose the WhatsApp groups and ServiceM8 jobs you want to connect.
Connect WhatsApp and ServiceM8